![]() On the service status page, you can check if there is a network interruption. How to Fix Signal Problems?įollow these steps to fix the signal issues: Here are the things you can do before calling Customer Support. Try to check the position of your TV aerial, or look into the installation. The reason for this is that the signal is either too weak or too strong and overloads your YouView box. If multiple channels have been affected then you may be dealing with intermittent aerial connection. ![]() If it is only one channel, there is little you can do it probably comes from your provider. There’s no mistake, you know what that means, now you need to figure out is it just one channel, or a few, or all of them. Sometimes there is a message displayed on the screen notifying you of the lost signal. Go to the Scheduled section of your My TV to check if recordings are set up properly. ![]() Turning off your BT TV box wouldn’t allow any recording so make sure it is on before you record. It is only logical that recording would fail if you cannot view the channel properly. How to Fix Recording Problems?įollow these steps to fix your recording problems: It is improbable to recover lost tracks so take measures to prevent such circumstances. The Freeview signal or broadband connection is often the reason for failed recordings. Maybe you had some scheduled recordings and there has been some overlapping so, you should look at that as well. In order to make a good recording, your BT YouView Box needs to be turned on throughout the recording process.Īlso, make sure that the channel can be viewed well before the recording starts. Listed below are the top nuisances that might confront you one way or another if you are a BT customer: Recording Problems Let’s start by identifying the typical problems the BT community encounters. Follow these easy steps for checking updates: If it is still the same after restarting, then check for software updates. If your BT TV box is loading forever, it means that the box is experiencing issues and try to restart it. This is one more issue that requires restarting first. Find out if there are any loose wirings.If your BT TV is not working it is recommended to check the basic issues first. We will explore some familiar issues and equip you with the knowledge to help you watch your BT TV as quickly as possible. There is no time to waste and you want to investigate on your own, how you can make it work. Fortunately, we’re here to help you fix these issues. If you are facing any issues with your BT instrument you are in the right place. Just when you settle comfortably on the couch or bed to watch, your TV instrument finds a way to irk you. If there is nothing showing on your BT Youview box main EPG then get in touch with BT for further assistance and help.BT YouView Box problems or BT TV not working are exasperating because they hinder you from enjoying the wide variety of channels the company offers. Should you have two accounts (ie one for BT Big Sports through BT TV and another for NOW Entertainment paid directly to NOW then you will have to login to the NOW App on the different accounts). If you are watching on another playback device (other than the BT Youview box, then you will need to use the NOW App for either BT TV or NOW direct). Should you pay for the NOW Entertainment Membership through NOW, then you might see the Entertainment channels on the BT Youview box, but won't be able to watch through the main BT TV Guide and must use the NOW App with the NOW login details. If you pay NOW Entertainment through BT, then again you should be able to access the live channels through the main BT Youview box TV Guide. If you have BT TV Big Sports paid through BT, then you should be able to watch Sky Sports live on the main BT TV Guide. I don't know why you can't see them via the main TV Guide EPG on your BT Youview box. Hi don't subscribe to BT TV, but the NOW Entertainment live channels should start around 341 and NOW Sky Sports starts around channel number 419. The sky sports channels aren't showing up when I scroll through the EPG, in fact none of the entertainment channels which I get via now tv are in the epg either.ĭidnt know if there was something I needed to do to import them or if it’s supposed to do it automatically. Do subscribe to BT and get the sports channels through now tv with the big sport bundle.
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